Thank you for shopping at Aymla! We want to ensure that you have a satisfying experience with our Ayurvedic products. Please read our Refund and Exchange Policy carefully to understand your rights and responsibilities.
1. All Sales are Final
1.1. At Aymla, we take pride in the quality and efficacy of our Ayurvedic products. As such, all sales are final. We do not offer refunds or exchanges for change of mind or personal preference.
2. Damaged or Defective Products
2.1. We understand that there may be instances where a product is damaged or defective upon receipt. In such cases, we are happy to assist you.
2.2. Notification of Issues: Please contact us at info@aymla.com within 48 hours of receiving the product if you encounter any issues. This timeframe is crucial to ensure prompt resolution.
2.3. Providing Information: When reporting a damaged or defective product, kindly provide the following information:
- Your order number
- Clear and detailed photos of the damaged or defective product
- A brief description of the issue
3. Evaluation and Resolution
3.1. Once we receive your complaint, our team will review the provided information.
3.2. Return Authorization: If deemed necessary, we will provide you with a return authorization and instructions on how to return the damaged or defective product.
3.3. Refund or Exchange: After receiving the returned item, we will inspect it to determine if it qualifies for a refund or exchange. If eligible, we will proceed accordingly:
- Refund: A refund will be issued to the original payment method.
- Exchange: We will replace the damaged or defective product with a new one.
3.4. Shipping Costs: If the return is due to a manufacturing defect or damage during transit, Aymla will cover the shipping costs associated with the return and replacement.
4. Exceptions
4.1. Aymla reserves the right to refuse returns or exchanges in the following situations:
- Products with obvious signs of use
- Products not in their original condition or packaging
- Returns requested beyond the specified timeframe
5. Contact Us
5.1. If you have any questions about our Refund and Exchange Policy, or if you need assistance with a damaged or defective product, please reach out to us at info@aymla.com. Our dedicated customer service team is here to help.
We appreciate your trust in Aymla and are committed to providing you with the best Ayurvedic products and customer service.